Returns and Exchange

If you aren’t fully satisfied, we’re fully willing to refund you.

Returns

We are a community who loves and supports you. We stand behind our products, the quality, the commitment and the dedication to you and our brand, which can be seen, felt and loved. If you’re not satisfied with our products, we’ll take it back.

Our return policy is simple: please email us on our contact form

Please Note: We can only process returns and refunds for items purchased on myphaseskin.com.

You have 30 days from delivery to return your item(s).

Items past 30-day delivery, unfortunately cannot be returned.

All products must be accompanied by their packing slips.

We do not accept empty packaging.

Refunds

As soon as we receive your returns, your refund will be processed, usually within 5-10 business days.

We offer free returns and recommend you use a carrier of your choice with a quality trackable shipping method.

How to Return:

Step 1: Email us on our contact form.
Step 2: Print your return form and label
Step 3 Ship your package

  • My skin has never looked better and my understanding as to what’s triggering my breakouts during my monthly cycle really makes me appreciate this brand! The ingredients are amazing, natural and clean with scientific clinical proven effectiveness is the only skin care system I need. The products also go a long way, enough for a 3 month supply.

    Iris, 18, Toronto
  • Entering Menopause was a dreaded experience as my skin took a toll for the worse. No one understood what I was going though, especially the changes I was experiencing with my skin. The Menopause Serum built up my collagen and restored the much needed moisture  and nutrients without feeling thick and heavy. Now my skin feels  and looks amazing, and the list of ingredients are specifically chosen for my particular phase. I love this Serum and it replaces all other skin care products I’ve previously used.

    Elizabeth, 49, Toronto
  • I used to exfoliate my skin during the wrong time of the cycle, leaving my skin irritated and sensitive instead of glowing. PhaseSkin really understands and supports each phase and takes the guess work out of when to use what product when. The incredible organic ingredients go beyond skin effectiveness, makes me feel great about myself during each phase.

    Lisa, 23, Newmarket
  • I have struggled with cystic acne for the better part of my teenage life, trying many products to combat it. These products all either dried out my skin or made it oily and shiny. PhaseSkin was a refreshing change from those experiences. It not only reduced my acne flareups, it also felt light and cool on my irritated skin. I am grateful to PhaseSkin for trying to work with my skin and hormones instead of trying to destroy my acne and my skin in the process.

    Emma, 17, Toronto
  • I have dry and sensitive skin and tried many products in the past to combat this but this menopause product worked the best. My skin is now glowing and feels smooth and silky.

    Wendy, 68, Winnipeg
  • After trying a few of products from this new company, I was so compelled to share my experience as I absolutely LOVE the way these products make my skin look and feel! As a 5-year cancer survivor with hormone suppression treatment, my body and skin have undergone many changes resulting in increased dryness, especially to visible areas on my face. I was curious and cautious with respect to the “hormone” effects of these products, so I reached out to one of the founders. Kristin (Co-Founder) was a wealth of information and so passionate about the science and natural ingredients sourced to formulate these products. After a long interesting discussion over text and phone, my concerns were alleviated. My absolute favourite products are the hydrating mist and the menopause serum. These both provide a luxurious feel and glow to your skin – the results are immediate and long lasting. I’m addicted to the way these products make my skin glow and it gives me more reasons to smile. Treat yourself – you won’t be disappointed!!!

    Caroline B.
  • My skin has never looked better and my understanding as to what’s triggering my breakouts during my monthly cycle really makes me appreciate this brand! The ingredients are amazing, natural and clean with scientific clinical proven effectiveness is the only skin care system I need. The products also go a long way, enough for a 3 month supply.

    Iris, 18, Toronto
  • Entering Menopause was a dreaded experience as my skin took a toll for the worse. No one understood what I was going though, especially the changes I was experiencing with my skin. The Menopause Serum built up my collagen and restored the much needed moisture  and nutrients without feeling thick and heavy. Now my skin feels  and looks amazing, and the list of ingredients are specifically chosen for my particular phase. I love this Serum and it replaces all other skin care products I’ve previously used.

    Elizabeth, 49, Toronto
  • I used to exfoliate my skin during the wrong time of the cycle, leaving my skin irritated and sensitive instead of glowing. PhaseSkin really understands and supports each phase and takes the guess work out of when to use what product when. The incredible organic ingredients go beyond skin effectiveness, makes me feel great about myself during each phase.

    Lisa, 23, Newmarket
  • I have struggled with cystic acne for the better part of my teenage life, trying many products to combat it. These products all either dried out my skin or made it oily and shiny. PhaseSkin was a refreshing change from those experiences. It not only reduced my acne flareups, it also felt light and cool on my irritated skin. I am grateful to PhaseSkin for trying to work with my skin and hormones instead of trying to destroy my acne and my skin in the process.

    Emma, 17, Toronto
  • I have dry and sensitive skin and tried many products in the past to combat this but this menopause product worked the best. My skin is now glowing and feels smooth and silky.

    Wendy, 68, Winnipeg
  • After trying a few of products from this new company, I was so compelled to share my experience as I absolutely LOVE the way these products make my skin look and feel! As a 5-year cancer survivor with hormone suppression treatment, my body and skin have undergone many changes resulting in increased dryness, especially to visible areas on my face. I was curious and cautious with respect to the “hormone” effects of these products, so I reached out to one of the founders. Kristin (Co-Founder) was a wealth of information and so passionate about the science and natural ingredients sourced to formulate these products. After a long interesting discussion over text and phone, my concerns were alleviated. My absolute favourite products are the hydrating mist and the menopause serum. These both provide a luxurious feel and glow to your skin – the results are immediate and long lasting. I’m addicted to the way these products make my skin glow and it gives me more reasons to smile. Treat yourself – you won’t be disappointed!!!

    Caroline B.
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